A sales assistant, right at the moment of hesitation.
In a physical store someone would ask "can I help?". Online, the customer just closes the tab. The agent replies in seconds, knows what's in stock, matches size and product, and closes the order in chat.
- Shopify / WooCommerce
- Connected to inventory and orders
- Abandoned cart recovery
Today vs. tomorrow
What's really happening in your inbox
A question before buying
Today
"Which size am I?" goes unanswered for two hours — and the customer buys elsewhere.
With Zapidly
An instant answer with your store's knowledge: size charts, materials, delivery time and stock.
Abandoned carts
Today
Automated emails nobody opens.
With Zapidly
A personal WhatsApp message that asks what stopped them and finishes the order in chat.
"Where's my order?"
Today
Most support messages are the same question, and you check manually every time.
With Zapidly
The agent pulls status and tracking from the store and answers on its own, 24/7.
The agent at work
Two jobs. One agent.
The same agent sells to a new customer and serves an existing one — same knowledge, same systems, same tone. Pick a side and watch a real conversation.
From hesitation in a story to a placed order
The agent is connected to your catalog and stock, so it doesn't "talk about" products — it recommends what can actually be bought right now.
What the agent actually does
- Recommends products based on what the customer wants and what's actually in stock
- Answers sizing, materials, fit and delivery questions
- Recovers abandoned carts with a personal message and completes the purchase
- Suggests add-ons and offers based on purchase history
An order that closes in the chat
STUDIO 9
online
Integrations
Connects to what you already run
- Shopify / WooCommerce
- Inventory and product catalog
- Couriers and tracking
- Returns system
- Coupons and loyalty
- Zapidly CRM
Human in the loop
And when you step in
The agent knows what it shouldn't close on its own. In those cases it stops, summarizes the conversation and hands it to you in the CRM — so you walk in mid-chat with the full context.
- A refund request or an exception to your returns policy
- A damaged product, complaint or negative review
- A large order, wholesale enquiry or partnership
FAQ
Common questions — E-commerce
Yes — Shopify, WooCommerce or another platform's API. It reads stock, prices, orders and shipping status, and can create a cart, open a return and apply a coupon within the permissions you set.
Only if you want it to. You define which coupons exist, who may be offered them and the ceiling. Anything beyond that comes to you for approval in the CRM.
The agent reaches out on WhatsApp with a personal message — not a template — asks what stopped them (size, price, shipping), answers the hesitation and completes the purchase in chat.
Free consultation
Let's build your agent
Tell us a bit about your business and we'll get back to you for a call. We'll come with a focused plan: what the agent will do, which systems it connects to, and how it moves your sales.
What you'll get
- A map of your lead and support flows
- A live demo of an agent in your industry
- A setup plan and tailored proposal — no commitment
Rather talk now?
Message our agent on WhatsAppPrefer to pick a time yourself?
More industries
We also work with…
- /clinics
Clinics & aesthetics
Booking, pre-treatment questions and reminders — without a receptionist answering until midnight.
See it in our industry - /real-estate
Real estate
Qualify buyers and renters, match listings and book viewings straight into your agent's calendar.
See it in our industry - /services
Studios, courses & services
Trial classes, sign-ups, quotes and follow-up on every inquiry.
See it in our industry - /hospitality
Vacation rentals & hosting
Availability by date, pricing, bookings and guest questions — even at 3am.
See it in our industry - /catering
Catering & events
Quotes by headcount, menus and tasting scheduling.
See it in our industry
Your next lead is already typing.
Answer them in seconds — in your business's voice.